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Hubert Horan's avatar

While your analysis of the unsustainable aspects of Uber’s business model ten years ago was thoughtful and carefully documented, today’s comments on Uber were not. You never explained how a company that lost $33 billion in its first 14 years years—because of all the issues you had originally pointed out—magically became profitable. You didn’t point out any errors in your original analysis that recent events had exposed or point out anything Uber had done to become more efficient.

Uber’s turnaround can be reduced to four major points: (1) Uber abandoned every aspect of its original business model that had driven its meteoric growth and popularity (prices well below everyone’s actual costs and expansion into areas that had been poorly served because they were extremely unprofitable) (2) the post-pandemic realization of massive anti-competitive market power because the scorched-earth retaliation against any potential market entrant, regulator or critical journalist that Kalanick had established meant they could raise prices and cut service without fear of market discipline (3) their successful post-pandemic war against any democratically elected government that attempted to provide rudimentary labor law protections for drivers (e.g. spending hundreds of millions to nullify California’s Proposition 22) (4) their post-pandemic implementation of surveillance pricing (first order price discrimination) for riders and (more importantly) drivers, things that would never have been possible in competitive markets. These issue have been understood for some time; for a fuller explanation see https://www.nakedcapitalism.com/2025/02/hubert-horan-can-uber-ever-deliver-part-thirty-five-what-drove-ubers-recent-8-billion-pl-improvement.html

You said “I was wrong” about failing to see that Uber could become profitable. Unless you want to defend a company finally figuring out how to maximally exploit artificial market power, the problem here is your failure to analyze or understand Uber’s post-2023 profitability. That failure totally undercuts the faux-humility of your “I was wrong about Uber, maybe I was wrong about LLMs.

My recent American Affairs article documents the huge parallels between Uber and OpenAI—two companies whose established business model had absolutely no possibility becoming sustainably profitable, but had to create bubble-like enthusiasm that could subvert cognition of huge, well documented business/financial problems. *Understanding the LLM Bubble*

(https://americanaffairsjournal.org/2026/02/understanding-the-llm-bubble/)

Ziggy's avatar

I don't understand Brad's desperate reach for a crystal ball. Investors are legitimately looking for a new utopia; regulators are legitimately fearing a new dystopia. The rest of us are in it for the ride. "Are we there yet?" isn't a very useful question, since we don't know where we are going. LLMs are not like a next-day weather forecast.

That being said, I find that Brad's very intelligent speculations help me better understand the present, if not the future.

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